Fachai Privacy Policy – Your Data, Handled With Respect
This Privacy Policy explains exactly what personal information Fachai collects when you use our platform, how we use it, who we share it with, and what rights you have over your own data. We are committed to protecting your privacy in line with applicable Philippine data protection law. If you have questions after reading this page, the FAQ section covers common queries, or you can create an account once you are comfortable with our practices.
Last updated: June 2025
What This Policy Covers and Why It Matters
When you sign up with Fachai and start playing — whether that's sports betting, lottery draws, or claiming a promotion —you are sharing personal information with us. We take that responsibility seriously, and this policy is written in plain Philippine English so you know exactly where your data goes. Fachai operates as a mobile-first entertainment platform for players in the Philippines, and we process your data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. This policy applies to all data collected through our website, mobile platform, and any related communications. Reading it fully before registering is strongly encouraged.
1. Information We Collect
When you register an account on Fachai, we collect your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. During normal platform use, we also collect your betting history, transaction records, device type, browser information, and IP address to ensure the platform runs correctly and securely for you. Payment processing requires collection of your GCash number or bank account details, which are handled through encrypted channels and never stored in plain text on our servers. We may also collect information you voluntarily provide when contacting our support team, such as descriptions of issues or account queries. All collection is limited to what is necessary for operating a safe and compliant platform — we do not collect data beyond what this policy describes.
2. How We Use Your Information
Your personal data is used first and foremost to operate your account: processing deposits and withdrawals in Philippine pesos, verifying your identity, and confirming your eligibility to participate in sports betting, lottery draws, and promotions on the Fachai platform. We also use your data to detect and prevent fraud, money laundering, underage access, and other prohibited activities — this is both a legal requirement and a commitment to all our players. Aggregate, anonymised data about platform usage helps us improve features, fix bugs, and understand how Filipino players use the platform on mobile. If you have opted in to communications, we may use your email or mobile number to notify you of relevant promotions or account updates. We do not use your data for automated decision-making that produces legal effects without human review.
3. Who We Share Your Data With
Fachai does not sell, rent, or trade your personal information to third-party marketing organisations under any circumstances. We share your data only with parties who are essential to platform operations: payment processors who handle GCash and bank transfer transactions, identity verification providers who confirm your government-issued ID, and technology partners who provide hosting and security infrastructure for our platform. All third-party processors are bound by data processing agreements that require them to handle your data with the same standard of care described in this policy. We may also disclose your data to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. Any disclosure beyond the above will only happen with your explicit prior consent.
4. How We Protect Your Data
Fachai employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using TLS, and sensitive fields such as payment details are additionally encrypted at rest in our database. Access to personal data within our organisation is restricted to staff members who genuinely need it to perform their roles, and all staff with data access are bound by confidentiality obligations. We conduct regular reviews of our security practices and update our systems in response to emerging threats relevant to the Philippine digital environment. In the event of a data breach that is likely to affect your rights, we will notify the National Privacy Commission and affected players in accordance with the Data Privacy Act of 2012 and its implementing rules.
5. How Long We Keep Your Data
We retain your personal data for as long as your Fachai account remains active and for a period thereafter as required by Philippine law and regulatory obligations — generally a minimum of five years for financial transaction records. If you close your account, we will delete or anonymise personal data that is no longer needed, while retaining records we are legally required to keep for the statutory minimum period. Betting and transaction history may be retained longer where required for regulatory audit, dispute resolution, or anti-money laundering compliance purposes. Once the applicable retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you. You may request information about the specific retention periods applicable to your account data by contacting our support team.
6. Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have clear rights over your personal data held by Fachai, and we are committed to upholding them fully. You have the right to be informed about how your data is used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information in your account. You also have the right to object to processing, the right to erasure of data that is no longer necessary, and the right to data portability where technically feasible. To exercise any of these rights, contact our support team with a clear description of your request and your account details for verification — we will respond within the timeframe prescribed by applicable Philippine data protection law. If you believe your rights have been violated, you may file a complaint directly with the National Privacy Commission of the Philippines.
7. Cookies and Tracking
Fachai uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions on your mobile device or browser. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use core features such as login and bet placement. Analytics cookies, where used, collect data in aggregate and anonymised form to help us understand how players navigate the platform — this data is not linked to your personal identity. We do not use third-party advertising or tracking cookies that follow you across other websites. You can manage cookie preferences through your browser settings at any time, though disabling essential cookies may impact your experience on the Fachai platform.
8. Changes to This Policy
Fachai may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, the "last updated" date at the top of this page will be revised, and we will make reasonable efforts to notify registered players through in-platform messaging or email. Continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms. We encourage you to revisit this page periodically, especially before making a new deposit or sharing additional personal information with us. Previous versions of this policy are not publicly archived, so reviewing the current version regularly is the best way to stay informed of your privacy rights on Fachai.
Ready to Play? Your Data is in Good Hands.
Now that you know how Fachai handles your personal information, you can register with confidence and start enjoying sports betting, lottery draws, and regular promotions — all built for players in the Philippines. Still have questions about your account or our data practices? Check the FAQ page for quick answers, or head straight to the registration page to get started.